Terms of sale and delivery

TERMS

All custom wig and custom colour sales are final. This does not affect your statutory rights. Non custom item you have the right to return within 14 days of delivery.

Due to the nature of the products all wigs are made to order. Please allow 3 - 14 days for wigs to be complete. This time frame is a guideline and can alter depending on availability of materials.

We are a small team and we pay close attention to the details of all orders. Please ensure you have confirmed all custom details of your order before payment as design is final once payment is made.

If you have any questions or need an update on your purchase, please email info@wigsldn.co.uk . 

DELIVERY 

All custom wigs purchases are sent between 3-14 days once your payment has been made. 

PAYMENTS

All payments are made using a secure merchant provided by shopify. You also have the option to make payments via Paypal or Klarna this is a buy now pay later option.  

Please be aware all purchases will be sent to the billing address.  

 

BUY NOW – PAY LATER! 

These Pay later terms apply between you and this store where you purchase your goods, tickets, or services when you choose Pay later as your payment method. When you choose Pay later, we offer you the possibility to pay on a due date 30 days from the shipment of the goods.

We assign our claim for payment due on your purchase to Klarna Bank AB (“Klarna”). Klarna will send you a payment instruction to pay directly to Klarna. For contact details and further information about Klarna, go to: klarna.co.uk.

PAY ONLY AFTER YOU HAVE RECEIVED YOUR ORDER!

Klarna offers consumers Buyer Protection which means for example that you as a consumer do not have to pay for the ordered goods until you have received them, and that Klarna will assist you with problems related to your purchase. For more information and instructions please go to: https://www.klarna.com/uk/buyer-protection-description/.

 

COSTS AND FEES

We charge an invoice fee of 0 (£) per purchase. CREDIT CHECK AND HANDLING OF YOUR PERSONAL DATA BY KLARNA If you choose Pay later, Klarna will assess your creditworthiness. Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.

 

AVAILABILITY

On the odd occasion some items may not be available even after purchase. We will contact you via email or phone to advise of this and either offer an alternative item or full refund. 

 

COMPLAINTS 

Any complaints should be sent info@wigsldn.co.uk